![]() Jay forced himself to watch the video, and then to watch it again. Jay learned that the shooter seemed to be trying to make the massacre go viral: he had posted links to a seventy-three-page manifesto, in which he espoused white-supremacist beliefs, and live-streamed one of the shootings on Facebook, in a video that lasted seventeen minutes and then remained on his profile. The moderators have a three-step crisis-management protocol in the first phase, “understand,” they spend as much as an hour gathering information before making any decisions. When the shooting happened, a dozen content moderators on the global escalations team were working in Singapore, and Jay messaged them to get an update. The Internet doesn’t run on a tight nine-to-five schedule, so Facebook maintains branches of the escalations team around the world, which work eight-hour shifts that “follow the sun,” so that someone is always on call to manage a crisis. This may explain why Jay has the permanently tired look of a much older man. “There’s a spiritual resiliency they need to have to do the work,” Jay told me. This work takes a toll on moderators, and Jay’s team is focussed on the most virulent content. These posts range from the mundane (teen-agers reporting pictures in which they think they look fat neighbors reporting each other while squabbling over politics in a comments section) to the grotesque (a beheading by a Mexican drug cartel), exploitative (revenge porn posted by a jilted lover), illegal (communications about a drug deal using an invented language of numbers and emojis), and exhaustingly hateful (threads praising 9/11 or calling for the extermination of people with autism or hereditary baldness, and a seemingly endless stream of racist vitriol). At Facebook, human content moderators, assisted by computers, spend their days sifting through posts that users have reported. ![]() In 2015, he left a position working on intellectual-property operations at Facebook to run a new department known as the global-escalations team, which removes heinous images and videos from the platform. Jay, whose name has been changed to protect his security, is a lawyer by training. “As soon as I saw the news about the attack that night, I knew immediately this was going to be something my team would be working on,” he told me. ![]() Unlike most people, Jay couldn’t dwell on his feelings of despair. This turned out to be the second of two shootings, during which the gunman killed fifty people and injured another fifty before being arrested. On his Facebook feed, he learned that, roughly two hours before, a man had entered a mosque in Christchurch, New Zealand, and opened fire. His kids were in bed, and he had just turned on a cooking show on Netflix and pulled out his work laptop to send some e-mails. on March 14th, Jay, a thirty-eight-year-old Facebook employee with parted hair and perpetual stubble, was sitting in his living room, in Austin, Texas. Get the latest news from in your inbox.At 9:30 P.M. Sebastiano Venier was a Venetian general from the 16th Century who his army to victory over the Turks in the Battle of Lepanto. The names written on his weapons include Luca Traini, an Italian man who was sentenced to 12 years in prison for the drive-by shooting of six African migrants in February last year.Īlexandre Bissonnette is serving a life sentence for killing six people and injuring five others in a shooting at the Quebec Islamic Cultural Centre in 2017. The man is understood to have posted a manifesto online and taken to Twitter with anti-Muslim rants about birthrates and white genocide. ![]() The scenes appear to have been filmed with a camera mounted on his chest. He flees the scene in his car in a relatively calm manner, laughing at times during the drive. He later shoots seemingly randomly on the street and returns to the car before heading back into the mosque again and repeating the process. Find out moreĬarrying a number of automatic rifles, two jerry cans and a bag with a ‘PROUDLY KIWI AS’ logo, the gunman stops his car near the mosque, takes a gun out of the boot, then walks into the building and opens fire. ![]()
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